there are some large companies that are able to communicate “soul” really well. in a time when large, seemingly heartless organizations are taking control, brands that bring a human touch to their operations stand out. the first one that comes to mind is trader joe’s – i recently spoke with employees that love what they do. one of the reasons is that trader joe’s manages to make grocery shopping a fun experience.
aoc, too, brings an authenticity to politics that resonates with people. further, on twitter, whenever big companies tweet like they’re people (see netflix), it brings a lot of joy to their customer. tech companies tend to lean on profitability and scale, and are often in conflict with soul. however, google with its bright colors and twirly hats brings some fun and whimsy to the brand. why is this important? it makes the company feel a little bit less like the monolith it is.
if you run a company, it’s important to recognize that soul is really really hard to maintain. chasing profits scares it away. and sadly, curating soul means that we scare away sustainable business practices sometimes. i invite you to find a way to balance soul with your business so that it pays you while also preserving your humanity. because your humanity is invaluable.